Skip to content
🔥 Free expansion pack with pre-order!!!
0

Cancellations Policy

Last updated: 24 September 2026

WYRDO sells one-time purchases and pre-orders. We don't do subscriptions or recurring billing. This policy covers how cancellations work for each, because knowing the rules upfront beats an awkward conversation later.

This policy follows the Australian Consumer Law (ACL). Nothing here limits or excludes any rights or remedies you have under the ACL. Those exist regardless of anything we write.

1. Standard orders

Once a standard order is placed and confirmed, it heads into fulfilment quickly. If you need to cancel one, email us as soon as possible at hey@wyrdo.com and we'll do our best to cancel it before it's dispatched.

If your order has already left us by the time you get in touch, it can't be cancelled, and we don't take change-of-mind returns. If something's wrong with it, our Refund & Returns Policy has you covered.

2. Pre-orders

Pre-orders are placed before a product's release date. Here's how they work.

2a. Payment

Pre-orders are charged in full when you order. Your payment confirms your place in the queue and helps us plan stock. You won't be charged again when the item ships.

2b. Cancelling your pre-order

You can cancel your pre-order any time before the item is dispatched. To cancel:

Once a pre-order has been dispatched, it can no longer be cancelled, and we don't take change-of-mind returns. If something's wrong with it, our Refund & Returns Policy has you covered.

2c. If we need to cancel your pre-order

Occasionally, things outside our control, like production delays, supply issues or a product being discontinued, may mean we have to cancel a pre-order. If that happens, we'll email you at the address on your order to explain, and you get a full refund to your original payment method within 10 business days. If we can offer a later release or a different product instead, we'll ask you first. Your call.

We won't leave you in the dark. If something changes, you'll hear from us promptly.

3. Your rights under the Australian Consumer Law

Under the Australian Consumer Law, you're entitled to a remedy if a product fails to meet a consumer guarantee, for example if it's faulty or isn't as described. We also have to deliver within the time we told you or, if we didn't give one, within a reasonable time. These rights exist regardless of anything in this policy, and we can't exclude or limit them.

If a pre-order is delayed, you can cancel it for a full refund any time before it ships.

4. Refund processing

Approved refunds, whether for a cancelled standard order or a pre-order, are processed to your original payment method within 10 business days. Your bank may take a little longer to show it.

5. Contact us

Want to cancel an order, ask about a pre-order, or just check what's happening with your purchase? Get in touch:

We'll reply within 2 business days. No runaround, no drama.