Refund & Returns Policy

Last updated: 24 September 2026

Something not right with your order? We'll make it right. Here's how refunds and returns work for anything you buy at wyrdo.com. The short version: if it's faulty, damaged or not what we described, we'll replace it or refund it. If you've just changed your mind, we can't take it back.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The promises on this page are in addition to your rights under the Australian Consumer Law, and nothing here limits those rights. There's no deadline for reporting a fault: your rights last as long as is reasonable for a party game.

2. Faulty, damaged or not as described

• Email hey@wyrdo.com with your order number, what's wrong and, if you can, a photo.
• If your order arrived damaged, please tell us as soon as you can, ideally within 7 days of delivery, so we can chase the carrier. Your rights don't run out after 7 days.
• If the problem is a major failure, you choose a refund or a replacement. For anything smaller, we'll replace the item or refund it.
• We pay the return postage for faulty, damaged or incorrect items. Sometimes we won't even need the item back.
• You don't need the original packaging to return a faulty item, just proof of purchase, like your order number or confirmation email.

3. Changed your mind?

We love you, but we don't do change-of-mind returns or refunds. Once a game has left us, we can't be sure where your grubby little hands have been, so we can't send it on to the next WYRDO. Choose wisely, and if you're not sure which game is right for you, email us before you buy and we'll help you pick.

This doesn't affect your rights if something is faulty, damaged or not as described (section 2), or your right to cancel a pre-order before it's dispatched (section 4).

4. Pre-orders

• You can cancel a pre-order any time before it's dispatched, and we'll refund it in full within 10 business days. Just email us with your order number.
• Once a pre-order has been dispatched, it's treated like any other order under this policy.
• If a pre-order is delayed, you can cancel it for a full refund any time before it ships. If we can't deliver it at all, you get a full refund. See our Cancellations Policy for more.

5. How to return something

1. Email hey@wyrdo.com first, with your order number and what's wrong. We'll reply within 2 business days with the return address and what to do next. Please don't send anything back before you hear from us.
2. Pack it well, send it with a tracked postage service, and keep the tracking number.
3. We'll email you when it arrives.

6. Refunds

• We refund to your original payment method within 10 business days of receiving your return, or of approving your claim if we don't need the item back. Your bank may take a few more days to show it.
• Want a replacement instead? For a faulty, damaged or incorrect item, we'll send you a new one.

7. Orders outside Australia

We currently ship within Australia only. When we start shipping to other countries, this policy will be updated for them.

8. Questions

Got a question, or something to claim? Here's who we are and how to reach us:

• WYRDO Pty Ltd (ABN 18 612 282 907)
• Address: PO Box 184, Balmain NSW 2041, Australia
• Phone: 0400 947 157
• Email: hey@wyrdo.com (quickest)

See also our Shipping Policy and Terms of Service.

Love from a couple of freaking WYRDOs in Sydney.