Shipping Policy
Last updated: 24 September 2026
Getting WYRDO from us to you is the easy part. Here's how it works.
1. Processing your order
Once payment is confirmed, we process orders within 1–2 business days. Orders placed on weekends or public holidays will be picked up on the next business day — we're not robots (yet).
You'll receive an order confirmation email straight away, and a second email with your tracking details once the order has been dispatched. Keep an eye on your inbox — and your junk folder, just in case.
2. Delivery options (Australia)
- Standard shipping: estimated 3–7 business days
- Express shipping: estimated 1–3 business days (where available)
Shipping costs are calculated at checkout based on your location and the delivery option you choose. No hidden fees.
Free standard shipping on Australian orders from $60 to $499.99 AUD. Get spending.
Buying in bulk? Orders from $500 pay a flat bulk shipping rate, shown at checkout. For orders of $1,000 or more, email hey@wyrdo.com and we'll sort out delivery.
3. International shipping
We currently ship within Australia only. International shipping is coming — sign up to the waitlist at wyrdo.com and we'll let you know the moment we launch in your market. Your patience is appreciated. Your weirdness is already assumed.
4. Tracking your order
Once your order is on its way, your tracking number will arrive by email. Use it to follow your delivery through the carrier's website.
If your tracking hasn't updated for more than 5 business days, something might be off. Email us and we'll investigate — that's what we're here for.
5. When things go wrong
- Lost parcels: if your order hasn't turned up within the estimated timeframe, email us at hey@wyrdo.com with your order number. We'll chase it with the carrier and keep you updated every step of the way.
- Wrong address: double-check your delivery address before placing your order — we can't redirect parcels once they're with the carrier. If a parcel is returned to us because the address was incorrect, we'll contact you to arrange redelivery. An additional shipping charge will apply.
- Damaged in transit: if your WYRDO box looks like it went a few rounds and lost, photograph the damage and email hey@wyrdo.com as soon as you can, ideally within 7 days so we can chase the carrier. Your rights don't run out after 7 days. We'll replace it or refund you under our Refund & Returns Policy.
6. Questions
Something we haven't covered? Email hey@wyrdo.com and we'll get back to you within 2 business days.